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浙江大学学报(工学版)
J4  2011, Vol. 45 Issue (4): 637-643    DOI: 10.3785/j.issn.1008-973X.2011.04.008
自动化技术、电信技术     
基于动态设计结构矩阵的客户需求反馈导航技术
韩海荣, 张树有, 裘乐淼
浙江大学 机械工程学系,浙江 杭州 310027
Technology of demand feedback and navigation based on
dynamic design structure matrix
HAN Hai-rong, ZHANG Shu-you, QIU Le-miao
Department of Mechanical Engineering, Zhejiang University,Hangzhou 310027,China
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摘要：

针对需求多样化与需求响应速度间的矛盾,提出需求获取过程中的需求反馈导航技术.根据产品设计参数之间的耦合约束规则,构建产品静态潜在矛盾设计结构矩阵(DSM).根据属性间的优先顺序对矩阵进行初始变换,按照变换后的矩阵对需求定制系统进行整体规划.根据客户具体需求对静态潜在设计结构矩阵进行动态变化,实现客户需求定制的全方位过程导航和反馈,从而帮助客户完成需求定制.该方法在电梯产品的需求定制系统中得到了实际应用,有效降低了产品的需求非标率,提高了客户需求响应效率.
Abstract:

The technology of demand feedback and navigation based on dynamic design structure matrix (DSM) was proposed due to the contradiction between multi-demands and responding speed. Static potential contradiction DSM was created based on coupling rules of product design parameters. The DSM was transformed according to the priority order of product properties in order to totally plan the customization system. The DSM was dynamically transformed according to the specific demand. Then overall process feedback and navigation for customers were provided, and the customization demand for customers was completed. This technology was applied in the demand customization system of elevator product. Non-standard rate of product was remarkably decreased, and the efficiency of responding to customer demand was improved.
出版日期: 2011-05-05
:  TP 391  
基金资助:

国家重大专项资助项目(2009ZX04014-031)；教育部博士点基金资助项目(200803350031)；浙江省重点基金资助项目（Z1080339）.
通讯作者: 张树有,男,教授,博导.     E-mail: zsy@zju.edu.cn
作者简介: 韩海荣（1984—）,女,陕西渭南人,硕士生,从事产品数据管理、企业资源计划等的研究.E-mail:haironghan@163.com
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引用本文:

韩海荣, 张树有, 裘乐淼. 基于动态设计结构矩阵的客户需求反馈导航技术[J]. J4, 2011, 45(4): 637-643.

HAN Hai-rong, ZHANG Shu-you, QIU Le-miao. Technology of demand feedback and navigation based on
dynamic design structure matrix. J4, 2011, 45(4): 637-643.

链接本文:

http://www.zjujournals.com/eng/CN/10.3785/j.issn.1008-973X.2011.04.008    或    http://www.zjujournals.com/eng/CN/Y2011/V45/I4/637

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