Abstract Computer-assisted product-development processes which were intended to satisfy the demand for improved efficiency require new integrated software products. Significant problems may arise, however, where the CAE tools required for product develoment are not sufficiently compatible or poorly integrated with each other. Using the concept of virtual product development, new initiatives are being taken with the aim of eliminating the recognised deficiencies of current CAE applications. Taking as an example of the involvement in the development process of an“Engineering Calculation”department of a supplier to the automotive and mechanical engineering sectors, the methods and procedures being harnessed in order to achieve process optimisation and improved digital communication with the customer are presented.