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| Survey of opinion mining |
| CHEN Min1, ZHU Fan-wei2, WU Ming-hui2, YING Jing1,2 |
| 1. College of Computer Science, Zhejiang University, Hangzhou 310027, China; 2. Department of Computer Science and Engineering, Zhejiang University City College, Hangzhou 310015, China |
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Abstract With the rapid development of Internet technology, the use of the network in people’s daily life has become increasingly popular. The appearance of blog, social networking, twitter and some other platforms, makes people express their personal views on the Internet more conveniently. Analyzing these views can provide the most authentic and useful information for consumers, businesses and government. As a result, it becomes particularly important to extract, analyze and summarize information from the massive data, which will be formed as a targeted, readable analysis result for users. In this paper, with the process of opinion mining for clues, we firstly gave a comprehensive analysis on opinion mining from the view of opinion extraction, polarity analyze and opinion summarization, describing the tasks required to complete in each step. Opinion extraction section introduced the concept of domain-dependency, and shows some methods used in extraction. In the polarity analysis section, supervised learning and unsupervised learning, qualitative judgment and quantitative judgment were compared. Summary section gave a brief introduction of several summary forms, such as aspect based, opinion comparison and key works.. Then we introduced different methods on different mining levels, such as document level, sentence level, word level and aspect level, involving techniques like information retrieval, natural language processing, machine learning, etc. Later, we summarized some remaining challenging problems on opinion mining, and proposed some improved methods respectively. For example, sometimes objective sentences also contain opinions which often be overlooked by researchers. At the same time, we still unable to determine the polarity of some complex sentence. In the end of the paper, we predicted the future research trends of opinion mining.
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Published: 01 August 2014
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观点挖掘综述
随着互联网技术的飞速发展,博客、社交网络、微博等平台的出现,使得人们在网络上发表个人观点变得更为方便快捷.从海量的数据中提取出消费者、商家、政府等群体需要的信息,并对其进行分析、总结,从而形成有针对性的、可读性强的分析结果.以观点挖掘的流程为线索,从观点提取、极性分析、观点总结等方面对观点挖掘做了较为全面的分析.其中观点提取部分介绍了域依赖性的概念,并例举观点句提取所采用的主要技术；极性分析部分对有监督学习与无监督学习、定性判断极性与定量判断极性进行对比；而观点总结部分则简要介绍了基于方面、观点对比和关键语句等总结的形式.还介绍了在不同的挖掘粒度上所运用的技术,涉及信息检索、自然语言处理、机器学习等.最后,总结了观点挖掘技术中依然存在的具有挑战性的问题,并预测未来观点挖掘领域的研究趋势.
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