Abstract The principles and methods of TQM (total quality management) were applied to digital library management. TQM puts emphasis on process control and continual improvement. The TQM theories and measures explained clearly in this paper were the scientific tools used in the experiment in the Wenzhou University Digital Library. This paper deals with a very broad range of subjects related to a digital library: system model of TQM for digital library, organization structure, and tasks of Wenzhou University Digital Library, task flow chart of electronic reading room, cause and effect of electronic reading room quality management, systematic model of enhancing electronic information acquisition rate, quality comparison of electronic reading room service, etc.
YANG Ling-yun, ZHU Hai-kang. An experiment on digital library based on the method of TQM system. Journal of Zhejiang University-SCIENCE A (Applied Physics & Engineering), 2005, 6(11): 26-.
ELDAKAR Youssef, EL-GAZZAR Khalid, ADLY Noha, NAGI Magdy. The Million Book Project at Bibliotheca Alexandrina[J]. Journal of Zhejiang University-SCIENCE A (Applied Physics & Engineering), 2005, 6(11): 22-.
