As a new social organization to rectify community committees deviating its autonomous character in the reform exploration of community management structure, community workstation is a public governance platform arranged by sub-district offices to deal with local affairs. Since the working attitudes and styles, law enforcement capacities and personal preferences influence governmental prestige and image, the research of its behavior and psychological mechanism process is the key to clarify the trends of community governance. Although aiming at the functions of providing community public service so that community committees can focus on community inhabitant self-governance affairs, community workstation couldn't keep away from bureaucratization because its self-cognition severely deviate from its original intention and fall into the state of being in a double squeeze and development dilemma. Under the analytical framework of ″environment-behavior,″ the field research of Community X in City S which leads the community management innovation shows the fact that the community workstation is slack to work, arbitrary and unpredictable, rather than meets the demands of organizational functions and being weak embeddedness so as to promote the development of community self-governance. The malfunction of community workstation reveals habitual behavior in certain organization field while disregarding the policies and being dependent on the bureaucracy structure and original authority arrangement and being negative coping with the new administrative environment requirements. Since the intrinsic nature of malfunction behavior as well as the bureaucratic considerations prefigure the logic that administrative environment has some places for organizational sluggishness, the paper suggests that the reasons of community workstation malfunction should be situational hints which include institutional hints, organizational hints and conventional hints. These situational hints show why and how the malfunctions happen and how it is possible to happen, covering the regulatory soft constraint, the model effect of sub-district offices and muddle through the approach of community affairs. The paper argues it is quite necessary to start with the clean slate to consolidate and relocate the community workstations so as to solve the malfunction problems of community workstations and promote the de-administrationreform for primary organizations.
徐刚 卢艳红. 体制化“空转”： 发展悖境中社区工作站运行的组织行为分析——以S市X社区为例[J]. 浙江大学学报(人文社会科学版), 2017, 3(2): 184-199.
Xu Gang Lu Yanhong. Institutional Malfunction: An Organization Behavior Analysis of Community Workstations in the Development Dilemma—An Example of Workstation in Community X, City S. JOURNAL OF ZHEJIANG UNIVERSITY, 2017, 3(2): 184-199.